Customer Service

Shipping & Delivery

All US orders over $50 qualifies for FREE GROUND SHIPPING (before tax and applicable discounts). (Free shipping does not apply to international countries. We are not responsible for any other custom fees and taxes.)  Free shipping includes the cost of Standard/Ground Delivery only.  Any alternative shipping options are available at additional costs unless stated otherwise.

*Prior to shipment, an email notification with shipping carrier and tracking details will be sent to you.

SHIPPING METHODS

 

TRANSIT TIME

USA Standard Shipping

 

3-6 Business Days

USA Express Shipping

 

2-3 Business Days

     

CANADA Standard Shipping

 

10-20 Business Days

 

STANDARD

Most standard orders leave our warehouse within 1-3 business days. Then the standard orders should arrive within 3-6 business days for US orders, and 5-10 business days for CANADA orders (weekends and holidays not included) after the ship date. Orders may be shipped via USPS (United States Postal Service) First Class, Priority or International Package Mail.

EXPRESS

Express orders placed before 10AM PST on WEEKDAYS will ship out the same day (weekends and holidays not included). Orders that are placed after 10am PST will ship out the following next business day. Your order should arrive within 2-3 business days after the ship date (weekends and holidays not included).

PO BOXES & APO/FPO or U.S TERRITORIES

Orders shipping to PO Boxes, APO/FPO, or U.S. territories will ship via USPS Priority Mail. Your order should arrive within 3-6 business days (weekends and holidays not included) after the ship date.

UNDELIVERABLE OR REFUSED PACKAGES

Refused or undeliverable packages are subject to return and re-delivery shipping fees that vary by shipping method used in the original order.  Cancellation on these returned items are subject to 20% restocking fee plus the shipping costs.  Please be sure all personal information including shipping information are inputted correctly to avoid this.***BeautyConvict Inc is not responsible for packages that are marked as "DELIVERED" by the shipping carrier.***

INTERNATIONAL SHIPPING

International Shipping is available with tracking information included via USPS Priority International.    

SHIPPING METHOD

 

SHIPPING TIME

International Standard Shipping

 

5-15 Business Days (1-3 weeks)

 

 Please note, your country’s Customs Officials requires that we state the value of the order directly on your package and they will also determine the speed of when your package is processed and delivered to you. All applicable customs fees, taxes and duties are the sole responsibility of the customer. BeautyConvict Inc has no control over your package once it leaves USA.

 

 

 

Privacy & Security

BeautyConvict, Inc values our customers and guests personal information.  Please see the following information about our privacy policy:

We strive to provide our customers with the most up-to-date information about our products.  And in order to keep you informed about our latest products, specials, orders and/or shipping information, we ask for your e-mail address, shipping address, phone number, and credit card information to help process and fulfill your orders. Your credit card number and other personal data will be treated with quality security and confidentiality.  And your information will not be sold, exchanged, transferred, or given to any other company without your consent other than for the purpose of delivering the purchased product or service requested.  However, we do reserve the right to disclose personal information, if legally required to do so or if deemed necessary, to comply with legal processes served on BeautyConvict Inc; to protect our rights and/or properties and/or to take emergency actions to protect the personal safety of users of the BeautyConvict website or the public.

By using our website, you consent and authorize BeautyConvict Inc to the collection and use of your information.  

Also, our website may include links to other sites we think you might be interested in.  However, BeautyConvict Inc is not responsible for the privacy practices or the content of these sites.  And our online policy includes any personal information collected through our website but not to information collected offline.

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When orders are placed on our site, information is protected through PAYPAL secured site.

PayPal Policy Information:

Your payment for this purchase is processed securely by PayPal. Here are some of the ways that PayPal keeps your information secure:

We use industry-leading encryption and fraud prevention tools. We don't share your financial information with the merchant. We send you a confirmation email when you make a payment.

Want to get even more from PayPal? When you sign up for a PayPal account, you get the same industry-leading security we use to process all our payments and these advantages:

You can pay easily and securely with your bank account or credit card at thousands of online stores. You don't need to dig out your credit card every time you pay. You save your details in your PayPal account so you don't have to enter them again and again. PayPal offers buyer protection on eligible transactions for up to the full purchase price plus original shipping charges.

Please visit PAYPAL.COM for more information.

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By using our website, you consent and authorize BeautyConvict Inc to the collection and use of your information.  

Also, our website may include links to other sites we think you might be interested in.  However, BeautyConvict Inc is not responsible for the privacy practices or the content of these sites.  And our online policy includes any personal information collected through our website but not to information collected offline.

Please feel free to contact us at help@beautyconvict.com  if you wish to have your name removed from our database or if you have any questions about our privacy policy.

Returns & Replacements

Thank you for shopping with BeautyConvict Inc.  We hope you are satisfied with the items received.  If not, it’s not a problem and we can help.  Please see the following for return informations.

NOTEFINAL SALES ARE NON-RETURNABLE WITH NO EXCEPTIONS:
All items found in the Sale category, Accessories, Bodysuits, Bra Tops, Cosmetics, Lashes, Swimwear, Intimates, and select items as specified on product pages are FINAL SALES and NON-REFUNDABLE.

Return Policy: 

We kindly accept returns postmarked within 14 days from the date of merchandise delivery as noted by the order tracking information. 

All Returns must be unworn, unwashed, unaltered, unsoiled with original tags attached.

Any items returned with makeup, deodorant, perfume, or stains will be shipped back to you and are subject to additional shipping costs.

Original shipping and handling charges are non-refundable.  Return shipping charges will be deducted from your merchandise refund total.

Please email us at help@beautyconvict.com and request for a return label/RMA with your Order Number on the subject line to initiate the return process.  ANY MERCHANDISE RETURNS THAT DOES NOT MEET OUR RETURN POLICY WILL BE SHIPPED BACK TO YOU AND ARE SUBJECT TO ADDITIONAL SHIPPING COSTS.

Once returned items are received and approved, your refund will be credited back to the original form of payment and an email confirmation will be sent to you when your refund has been issued.

Return Address (MUST INCLUDE OUR SHIPPING LABEL/RMA):

BEAUTYCONVICT
5812 Temple City Blvd #303
Temple City, CA 91780

 

Ordering
Add items to your shopping bag by clicking on the first item you wish to purchase. Choose the color, size, and quantity you want then click add to shopping bag. After reviewing your purchase, you can continue shopping by clicking on a category or click start checkout. You will be asked for your shipping information, which is the address you wish to have the package shipped to. You will also be asked for your billing information, which is the address where your monthly credit card statement is sent. Your billing address must match what the card issuer has on file. You will need to select your shipping method prior to entering your credit card information. If this is a gift, please be sure to include a message. Enter your credit card information on the payment detail page and click on continue. Now double-check your order and click on complete checkout to submit your order. You will receive an on screen receipt and an e-mail order confirmation will follow shortly. Make sure you write down your confirmation number just in case you need to reference it later.
Payment, Pricing & Promotions

Payments

We Accept Payment via Major Credit Cards – Visa, Mastercard and American Express via PayPal.

Taxes

Sales tax of 9% will be charged to items shipped to the state of New Jersey.

Promotions & New Products

Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.

Viewing Orders
When your order has been submitted, you will receive an Order Confirmation Email. You can also view the status of your order by logging into your account and clicking on order status.
Updating Account Information
To change your account information, click on “Account” next to the Wishlist tab at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “ACCOUNT”.

  • To change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”.

  • To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Edit Address”, “Delete Address”, or “Add Address”.

  • To subscribe or unsubscribe to the BeautyConvict newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe, or click the box which says unsubscribe.